Help Center
Resources, SLA, and direct channels for Sender module support.
Priority Requests
Open tickets for deliverability, infrastructure, and enterprise billing.
Deliverability & IP
Warm-up, reputation, blacklist, and feedback loop management.
Automations
Canvas support, webhooks, multi-tool orchestration.
Billing & Contracts
Plan upgrades, corporate bundles, dedicated SLA.
Compliance & Privacy
Legal requests, audits, anti-spam policies by country.
Open Enterprise Ticket
2h SLA for critical incidents, direct escalation with deliverability specialist and Mail DevOps.
Direct Channels
Contact the BlueLime team according to your priorities.
Slack Connect
#sender-support channel · 35 min average response time.
Dedicated Email
support@sender.bluelime.universe
Automatic priority if Postfix/Mailcow log attached.
Dedicated Account Manager
Chiara Lombardi • Available 9:00 - 18:00 CET · 1h SLA.